Privacy Policy

Moorland Canine is totally committed to ensuring that any information you provide, either via the website, email or in person is protected; safeguarding the privacy of its website visitors and clients. This policy outlines out how we collect, secure and treat the personal information you provide and will be updated accordingly by the data protection officer for Moorland Canine, Sarah Hancox who can be contacted at

All information and data on this site remain copyrighted to Sarah Hancox under the Moorland Canine Website Terms and Conditions 2015.

What information do we collect?

We may collect, store and use the following kinds of personal data. You have the right to request the information we hold, at any time and decide what we do with it.

  • Personal information provided by you - names, addresses, contact details and consenting veterinary surgeons are required for me to provide canine myotherapy and other related services. This data will only ever be used to support the provision of treatment, process payments and to ensure that I continue to comply with the Veterinary Surgery Act (1966).

  • Via cookies on the website - we use cookies on this website; small files saved to the hard drive of the user’s device, which track, save and store information regarding the visitor’s interactions and usage of the website to produce a more tailored experience. This website’s server uses a minimal set of cookies and similar technologies to run this website and help me understand how you use it. The website's servers are provided with information about your computer and about your visits to this website, such as your IP address, your geographical location, browser type, referral source, length of visit and number of page views.

    Most modern web browsers permit you to control cookie settings. You can disable them completely by editing the settings within your browser, however, in doing this you may be limiting this and other websites functionality and your experience. You will be asked to consent to our use of cookies when you first visit the website, therefore, you are opting-in by continuing to use it. Most browsers allow you to refuse to accept cookies; this will, however, have a negative impact upon the usability of many websites, including this one.

Processing your personal data

Personal data submitted via this website or subsequent direct email communication will be processed for the purposes of the provision of canine myotherapy and other related services in a manner which might reasonably be expected as part of your dog’s treatment. We may, therefore, use your personal information to:

  • Send you general communication in relation to your dog's treatment.

  • Maintain treatment notes and clinical records on your dog’s treatment.

  • Provide effective veterinary reporting following treatment

  • Send you specifically requested email notifications and treatment reminders.

  • Maintain back-ups of our databases and communications with you

  • Enable you to book myotherapy treatment and other related services through the website

  • Send statements, invoices and collect payments from you.

  • Improve your browsing experience by personalising the website

  • We will never provide your information to any third parties unless required to by law.

When our newsletter sign-up becomes available, you will be able to sign up via the website and be informed of new workshops, activities, events and general news. Being a new or existing client of Moorland Canine does not mean that you have automatically opted-in to receiving the newsletter.

If you choose to sign up, your details will be held electronically in our secure system and used to send this newsletter via email. You will be in complete control of what you receive and will be able to opt-out of the newsletter and any further marketing communications at any time. This action will not opt you out of any other forms of direct communication in relation to your dog’s treatment.

Data retention and security procedures

The European General Data Protection Regulation (GDPR) ensures that you have more control over your personal data and how it is used. It introduces changes to the information that an organisation must provide to individuals relating to how it uses and stores personal data.

As such, personal data that we process for the provision of canine myotherapy or other related services shall not be kept for longer than is necessary for that purpose. The Royal College of Veterinary Surgeons does not specify for how long veterinary clinical and client records should be retained however we will hold your personal information on our systems for as long as is necessary. For example, whilst you remain a Moorland Canine client plus a further five years, or following treatment, immediately if you request your information to be deleted. You can at any time request your details are removed from our database, but equally, you can request to have your dog’s records kept for longer where it is mutually agreed to be appropriate.

We will retain your personal data in the following manner:

  • Clinical records will be kept secure and confidential at all times and there will be a secure back-up in place where records are stored electronically.

  • Client personal, financial information and any other sensitive information will be recorded and retained separately from your dog’s clinical records.

  • Data transmission over the internet is inherently insecure, therefore to ensure the security of your data, any further correspondence with me following your initial enquiry via the website will use an email encryption service.

  • As a Moorland Canine client, you are entitled to access, correct, delete and limit the processing of your personal data. Please let us know as soon as possible if the personal information which we currently hold about you needs to be corrected or updated by emailing us at

At your dog’s initial consultation I will discuss the implications of this with you in person and review any concerns you may have. I will ask you to sign a consent to image and data retention form clarifying the retention and use of your data in the provision of myotherapy services to your dog and how you can request it be removed. This will also include requesting your consent to the use of treatment photographs for marketing purposes.

Third party websites

Our website may, from time to time, contain links to and from websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Policy amendments

This privacy policy will be updated where necessary to reflect changes in legislation please check this page occasionally to ensure you are happy with any changes.